30-Day Happily Ever After Guarantee

Love it or get a full refund. No questions asked. If your Storyelle piece is not the one, you have 30 days from delivery to ask for your money back, and you do not need to tell us why.

How to get a refund

Write to us through our Contact page or at support.storyelle@gmail.com with your order number. That is all we need. We reply within 24 hours, Monday to Friday.

In most cases you do not need to ship anything back. Sending a small necklace across the country usually costs more than the necklace itself, so we refund you and you keep the piece, or pass it on to someone who will love it.

What we refund

A full refund means everything you paid for the order, shipping included. It goes back to your original payment method within 2 business days of your request, and your bank or card issuer usually takes another 5 to 10 business days to post the money to your statement.

Damaged, faulty or wrong item

If your order arrives damaged, or you received a style you did not order, send us a photo within 30 days of delivery. We will ship a replacement free of charge or refund you in full, whichever you prefer.

Cancellations and changes

Orders start being packed quickly. If you need to cancel or change an order, write to us within 12 hours of placing it and we will do everything we can before it ships. Once a parcel is on its way, the 30-day guarantee above takes over.

Exchanges

Want a different princess or a different style? Tell us within 30 days of delivery and we will send the piece you would rather have. If there is a price difference, we will let you know before anything ships.

The only condition

Requests need to reach us within 30 days of delivery. That is it.

Still unsure?

Ask us before you buy. We would rather help you pick the right piece than process a refund later.